Shipping Details

Shipping and Handling Times

Our products are shipped with tracking provided.

As our products are located in China typical shipping times are between 3 and 6 weeks. Note: due to the effects of COVID-19, there may be shipping delays that may affect your order. 

Shipping Costs

Under our current promotion all shipping to available countries and regions is free.

Where We Ship

We currently only ship to Australia, Canada, France, Hong Kong, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Poland, Saudi Arabia, Singapore, South Korea,  Spain, Sweden, the UK and the United States.

Canceling your order

We are so sorry to hear that - we offer change of mind up to 24 hours after placing your order. If you need to simply change your order you can do that too by emailing contact@welovegenshinimpact.com

Haven't received your order yet?

Firstly check the link provided with your email for tracking details. Beyond this if you have not received your parcel or believe there is an issue with the delivery, please contact our customer service team on contact@welovegenshimimpact.com so we can assist in locating your order.

Please be sure to double-check that you gave us the correct address, as this is common among returned orders.