Shipping Details
Shipping and Handling Times
Our products are shipped with tracking provided.
As our products are located in China typical shipping times are between 3 and 6 weeks. Note: due to the effects of COVID-19, there may be shipping delays that may affect your order.
Shipping Costs
Under our current promotion all shipping to available countries and regions is free.
Where We Ship
We currently only ship to Australia, Canada, France, Hong Kong, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Poland, Saudi Arabia, Singapore, South Korea, Spain, Sweden, the UK and the United States.
Canceling your order
We are so sorry to hear that - we offer change of mind up to 24 hours after placing your order. If you need to simply change your order you can do that too by emailing contact@welovegenshinimpact.com
Haven't received your order yet?
Firstly check the link provided with your email for tracking details. Beyond this if you have not received your parcel or believe there is an issue with the delivery, please contact our customer service team on contact@welovegenshimimpact.com so we can assist in locating your order.
Please be sure to double-check that you gave us the correct address, as this is common among returned orders.