Refund policy

We are unable to refund or accept returns of products in the event you change your mind.

Products are lost or haven't arrived:

Firstly check the status of your delivery. You can do this by:

1. Going to our Track Your Order webpage.

2. Input your email and order number.

3. Check the details - sometimes our products ship in multiple packages. You can check this with multiple tabs (for example F1, F2 etc.)

If this isn't clear please reach out to us at contact@welovegenshinimpact.com with the email address you used and mention the order number and we'll respond when possible with further information or next steps to take.

Products are damaged or faulty:

Please do the following within 14 days of delivery:

1. Take a photo of the damaged or faulty product.

2. Email to contact@welovegenshinimpact.com with any relevant information.

3. If the product is damaged or faulty we will offer either a refund or replacement product. In the event this is part of a promotion (ie Buy 2 Get 1 Free) it will be refunded equivalently as a portion.

 

Last Updated: 18th March 2021.