Shipping policy

Shipping and Handling Times

Tracking is provided with all orders.

As our products are located in China typical shipping times are between 4 and 6 weeks. Note: due to the effects of COVID-19, there may be shipping delays that may affect your order. 

Shipping Costs

During our launch promotion all shipping is free.

Where We Ship

We currently only ship to Australia, Canada, France, Germany, Indonesia, Ireland, Israel, Italy Japan Malaysia, Mexico, Netherlands, New Zealand, Poland, Saudi Arabia, Singapore, South Korea,  Spain, Sweden, the UK and the United States.

Haven't received your order yet?

Firstly check the link provided with your email for tracking details. Beyond this if you have not received your parcel or believe there is an issue with the delivery, please contact our customer service team on contact@welovegenshimimpact.com so we can assist in locating your order.

Please be sure to double-check that you gave us the correct address, as this is common among returned orders.